Product support for parents and students.
Use the Help Centre for step-by-step guidance, then send a support request with the account, billing, AI-token, RoxBot, or document context we need to help. You can also email support@roxwhy.com.
Set up an account, understand plans and AI tokens, help a student upload suitable material, and contact support.
Read articleStart a study session, ask better questions, use class notes, practise recall, and save useful work.
Read articleHow Chat, Deep Solve, Quiz, Deep Research, Visualize, Co-Writer, Book Builder, notebooks, and memory fit together.
Read articleSign-in links, email changes, account identity, and workspace access.
Read articleSubscriptions, Stripe checkout, receipts, cancellations, and refunds.
Read articleMonthly allowances, top-ups, failed purchases, and token usage.
Read articleUploads, source grounding, document limits, and retrieval behaviour.
Read articleCreate focused tutors for subjects, projects, exams, and reading lists.
Read articleUploaded documents, AI processing, retention, and account deletion.
Read articleSend the right study context first.
Support requests are routed by category. Include the student account email where possible, whether the issue is about setup, billing, AI tokens, a knowledge base, a RoxBot, or a specific learning workflow.
For parent-managed billing, privacy, refund, or account requests, email from the address tied to the RoxWhy account where possible.
support@roxwhy.com