Plans and Billing
Understand RoxWhy subscriptions, the free Starter plan, paid plans, Stripe checkout, cancellations, receipts, top-ups, and billing support.
RoxWhy plans set your monthly credits and which AI models you can choose. Paid subscriptions use Stripe checkout. Prices are in Australian dollars and include GST.
Starter plan
Starter is the free plan, with a small number of credits each calendar month and no card needed. Starter is useful for:
- Testing the learning workspace.
- Trying Chat, Quiz, and knowledge bases.
- Checking whether RoxWhy fits the student's study workflow.
- Understanding credit usage before moving to a paid plan.
When Starter credits run low, you can top up or move to a paid plan.
Paid plans
Paid plans are for students who need more regular capacity. They include:
- A larger monthly credit allowance.
- Access to more capable AI models, depending on the plan.
- Monthly or yearly billing. On a yearly plan, the whole year's credits arrive at the start.
Check Pricing for the current plan details.
Checkout
Paid subscriptions use Stripe checkout. Before checkout:
- Confirm the correct account is signed in.
- Confirm the plan, billing interval, and price.
- If a parent pays for a student, the parent subscribes from their own account; the student never needs a card.
- You confirm you are 18 or older, or have a parent's or guardian's permission, as the Terms require.
- Do not submit full card details through support messages.
If checkout is not available, contact support before attempting another payment.
Top-ups
Top-ups are separate from subscriptions. They add extra credits for heavier study periods, such as exams, assignments, or long research sessions. Top-up credits last 12 months.
Buy top-ups from Pricing or your account page.
See Credits and Top-Ups for usage and failed-purchase help.
Cancellations
You can cancel at any time from your account page. Your plan continues to the end of the period you have paid for, and you keep its credits until then. Cancelling doesn't refund time or credits already used.
Keep a note of:
- Account email.
- Plan name.
- Billing interval.
- Cancellation date.
- Any confirmation or receipt.
Receipts and failed payments
Stripe emails a receipt for every payment. For receipt, invoice, failed payment, duplicate charge, cancellation, or refund questions, contact support@roxwhy.com.au.
Include:
- Account email.
- Parent or account holder name.
- Plan or top-up amount.
- Payment date.
- Last four digits of the payment method, if relevant.
Do not include full card numbers, passwords, or bank login details.
Refund handling
Read the Refund Policy before opening a refund request. A top-up you haven't used any credits from can be refunded within 14 days; once credits from a pack have been used, that pack isn't refunded for a change of mind. Your rights under the Australian Consumer Law always apply.
Contact billing support
Use Contact for billing, subscription, receipt, cancellation, or refund help.