RoxWhy Refund and Cancellation Policy

This Refund Policy explains how RoxWhy handles subscriptions, cancellations, failed payments, and AI-token top-ups.

Subscriptions

Paid subscriptions are billed through Stripe or another configured payment provider. You may cancel before the next renewal. Access normally continues until the end of the paid billing period.

Unless required by law, RoxWhy does not automatically provide partial refunds for unused time after cancellation.

Refund Window

If you believe a subscription charge was made in error, contact support within 14 days of the charge. We will review the account, payment, usage, and circumstances before deciding whether a refund applies.

AI-Token Top-Ups

AI-token top-ups are service credits for AI-powered tutoring, writing, retrieval, and learning workflows. Completed top-ups are generally non-refundable after tokens have been used.

If a top-up payment succeeded but tokens were not credited, contact support with the payment date, amount, provider, and account email.

One-Off AI NAPLAN Insights Reports

An AI NAPLAN Insights one-off payment purchases one full PDF report for delivery to the email address provided at checkout. It does not guarantee that every prediction will contain a number or that the report will reach a preferred conclusion.

If payment succeeded but the PDF was not generated or emailed, contact support with the payment date, amount, checkout email, and Stripe receipt or payment reference. We will first try to complete delivery. Refund requests for an emailed report are reviewed under applicable consumer law and the circumstances of the request; a result being cautious, unavailable, or different from a hoped-for outcome is not by itself a delivery failure.

Failed or Duplicate Payments

For failed, duplicate, or disputed payments, contact support before attempting repeated checkout attempts. Include the account email, approximate payment time, plan or top-up amount, and payment provider.

Refund Method

Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and financial institution.

Abuse

RoxWhy may deny refund requests involving abuse, fraud, account sharing, terms violations, or attempts to evade metering or billing.

Contact

Send refund and billing requests to support@roxwhy.com.au.