Parent Guide

RoxWhy is AI study support for students. Parents usually need to know four things first: how the account is accessed, what the student can do in the workspace, how credits and billing work, and what information to send support if something goes wrong.

What RoxWhy is forCopy Anchor Link

Use RoxWhy when a student needs help turning class material into a clearer study process. The workspace can help with:

• Explaining a concept in plain language.
• Working through a difficult question step by step.
• Generating practice questions from notes or readings.
• Turning rough notes into outlines, summaries, and revision material.
• Following a mastery path through a topic the student finds hard.
• Keeping source material in knowledge bases so future sessions have context.

RoxWhy does not replace a teacher, school instructions, marking criteria, or parental judgement. Students should still check work against class requirements before submitting it.

Set up the accountCopy Anchor Link

1. Open Sign In.
2. Enter the account email address and open the magic link.
3. Use an email address you can access later for account recovery, billing, and support.
4. Click Open RoxWhy to open the learning workspace, and start with one subject or assignment.

If you pay and your child learns, you each have your own account. Sign in with your email, then add your child as a student from Students on your account page. They accept with their own email, and from then on their use comes out of your credits. See Setting up for your child.

Help a student start safelyCopy Anchor Link

Before the first study session, agree on what the student should and should not upload.

Good first uploads:

• Class notes and teacher handouts.
• Study guides, worksheets, slides, and reading extracts.
• Draft outlines or practice responses.
• Public articles or references the student is allowed to use.

Avoid uploading:

• Documents the student is not allowed to process with an AI tool.
• Other students' personal work.
• Unnecessary personal information, medical records, passwords, or full payment details.
• Copyrighted material where the student does not have permission to use it this way.

For sensitive material, remove names, addresses, ID numbers, and unrelated personal details where practical.

Understand creditsCopy Anchor Link

RoxWhy uses credits to meter AI-powered activity. Credits can be used by chat, Solve, Quiz, Research, Visualize, Co-Writer, Books, Mastery Path, retrieval over uploaded sources, and other AI workflows.

Credit use can be higher when:

• The student chooses a larger, more capable model.
• The student sends long prompts or long documents.
• A conversation carries a large amount of context.
• The student uses advanced reasoning, research, visualisation, or writing workflows.
• A knowledge base retrieves a lot of source material.

Plans include monthly credits that reset at each renewal. Top-ups add extra credits when a heavy study period needs more capacity; they last 12 months and are used after plan credits. See Paying and credits.

What to check regularlyCopy Anchor Link

• The student is using the correct account email.
• Knowledge bases are organised by subject or project.
• RoxWhy is not being used as a shortcut to submit unchecked work.
• Credit use on your Students page matches the student's recent study activity.
• Billing, receipts, and top-ups are visible on the expected account.

You see each student's usage, not their conversations. Here's why.

Contact supportCopy Anchor Link

Use Support, Contact, or email support@roxwhy.com.au.

Include:

• The account email.
• Whether you are the parent, student, or account holder.
• The plan or top-up involved, if relevant.
• The subject, knowledge base, or document involved.
• What the student expected to happen.
• What happened instead, including any error text.

Do not send full card numbers or documents containing unnecessary personal information.