Safety and privacy
Where your family's data is kept, who processes it, how staff access works, and how to talk with your child about using AI well.
Many RoxWhy students are under 18, so we've tried to collect as little as we can and to be plain about where it goes.
What we collect
- Account details: email address, and a name and picture if your child adds them.
- Learning content: the questions your child asks, the tutor's answers, and the files, notebooks and knowledge bases they create.
- Usage: which models were used, how many credits each reply cost, and when.
- Payment records: your plan, purchases and receipts. Card details are handled by Stripe; we never see the full number.
We don't sell personal information, and we don't use it for advertising.
Where it's kept and who handles it
| What | Who | Where |
|---|---|---|
| Accounts, learning data, usage | RoxWhy, on Microsoft Azure | Australia |
| Generating the tutor's replies | OpenAI and Anthropic | Overseas (mainly the United States) |
| Sign-in and account emails | Resend | Overseas |
| Payments | Stripe | Overseas |
To answer a question, RoxWhy sends the conversation, and the parts of your child's notes it needs, to the AI company behind the chosen model. Under their business terms, these providers don't use that data to train their models. Full details are in our Privacy Policy.
Who can read conversations
- Your child, always.
- You, never. You see usage and spend only. Here's why.
- RoxWhy staff, only to answer a support request or deal with a safety concern. Every access is logged, with who opened what and when.
Sign-in security
There are no passwords to guess or reuse. Each sign-in link works once, expires after 15 minutes, and is sent only to the account's own email address. If your child uses an email alias that comes to your inbox, you control their sign-in.
The tutor's limits
RoxWhy is a study tool built on large AI models. It's good at explaining and practising school topics, but:
- it can be wrong, sometimes confidently. Encourage your child to check important facts against class notes and to ask their teacher when something matters
- it isn't a counsellor, doctor or lawyer, and shouldn't be relied on for personal, medical or legal advice
- it doesn't know your child's school's rules about AI. Those still apply
Talking with your child about AI
A short conversation at the start goes a long way:
- Use it to understand, not to hand in. Getting an explanation is great; submitting AI-written work as your own isn't. Check what your school allows.
- Keep private things private. No passwords, addresses, phone numbers or other people's personal information in the chat.
- Check, don't just trust. "How do you know?" is a good question to ask the tutor.
- Speak up. If the tutor says anything upsetting, strange or unsafe, tell you, and let us know.
If you're worried
- For anything about RoxWhy, email support@roxwhy.com.au. Tell us it's a safety concern and we'll prioritise it.
- If your child is in danger, call 000.
- Young people can talk to Kids Helpline any time on 1800 55 1800.
- You can report serious online harm to the eSafety Commissioner at esafety.gov.au.
Your rights
You or your child can ask for a copy of your data, ask us to correct it, or ask us to delete an account by emailing support@roxwhy.com.au from the account's email address. See the Privacy Policy for how we handle these requests.