Contact
Contact RoxWhy support.
Send a parent or student support request about setup, plans, AI tokens, RoxBots, knowledge bases, uploaded material, or account access.
Get routed to the right help.
Include the student subject or workflow, the plan or token issue, and the RoxWhy account email. The more specific the context, the faster support can reproduce the issue.
support@roxwhy.com.au
Learning support
Questions about Chat, Deep Solve, Quiz, RoxBots, knowledge bases, Co-Writer, Book Builder, notebooks, memory, or Visualize.
Parent and student setup
Help choosing a plan, starting the first study session, uploading suitable sources, and using the Help Centre.
Billing support
Questions about subscriptions, checkout, AI-token top-ups, receipts, or cancellations.